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Sixteen By Nine
Level 2
posted
‎June 26, 2024 12:44 PM
last updated ‎June 25, 2024 7:44 PM

Microsoft office blocking Quickbooks

The past two weeks i noticed invocies being sent I wasn't receiving them. Through my IT company discovered that a security update in Microsoft Office 365 was quarantining them as SPAM. My IT has whitelisted the email [email address removed] which is fine, except its now hit and miss with clients if they are being received (assume same issue on their end). Im using a MAC interested to know if anyone else has experienced similar. Option now is to manually send invoices which is frustrating and rely on clients to ask their IT to whitelist the domain. Any help/advice appreciated. 

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1 Comment 1
Kurt_M
QuickBooks Team
QuickBooks Team
‎June 26, 2024 02:20 PM

Microsoft office blocking Quickbooks

Hello there, @Sixteen By Nine. We'll provide details to help you and your customer address this situation by receiving invoices sent from QuickBooks Online (QBO) through email.

 

You and your customers can configure the servers to accept QuickBooks Online mail server hostnames and IP addresses. This way, invoices created and sent through email are ensured to be received by the recipient. It would be best to work with IT personnel to resolve this issue.

 

For more details, feel free to visit this article: 3 solutions for when customers aren't receiving your emails.

 

If the issue persists after modifying the servers, we recommend contacting our Customer Care Team so they can provide further assistance to help you address this situation. See this page: QuickBooks Online Support.

 

Additionally, you can also create personalised invoice or sales forms template inside the program. Feel free to check this handy article for more information: Customise invoices, quotes, and sales receipts in QuickBooks Online.

 

Our team is always ready to extend a helping hand if you require further assistance getting invoices to your customers inside QuickBooks. Don't hesitate to reach out in the comment section anytime. Stay safe.

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