My milage isn't tracking and auto tracking is on?

Welcome to the Community, Cameron. Let's perform several troubleshooting steps to resolve your QuickBooks Online (QBO) not tracking your mileages.

I appreciate the details you've given us about your auto-tracking being enabled. As a result, let's proceed with verifying your device's location settings and guarantee the QBO mobile app can run in the background. This allows the app to run in the background and track trips even if the app is closed and not active on the screen. I'll provide steps below that you could follow:

• If you're using an iOS device

1. Go to your iOS device Settings.
2. Look for the QuickBooks app.
3. Choose Location, then click  Always.
4. Turn on the Motion & Fitness, Background App Refresh, and Cellular Data options.
5. Once done, close your settings.
6. If a prompt appears about Background and Location use, choose Always Allow.

• If you're using an Android device, steps may vary since these devices have different operating systems. I suggest utilizing search engines like Google to check the device location setting.

After ensuring that your device's location is enabled and your mileage isn't tracking, kindly check if you're connected to a hotspot while driving, as this can interfere with recording the trip.

Moreover, guaranteeing that your QBO mobile app is on its latest released update helps to run the app smoothly and resolves the mileage tracking matter. To check if your app is on the latest version, here's how:

• If you're using an iOS device

1. Go to the App Store, then select your profile.
2. Scroll down and look for the QBO app.
3. Click on the QBO app section.
4. If you see the option, select Update.

• If you're using an Android device

1. Go to the Google Play Store app.
2. On the home screen, tap your profile icon.
3. Tap Manage apps & device, then select Manage.
4. Choose the Updates available filter.
5. Look for the QBO mobile app, then click the checkbox.
6. Select the Update icon.

Furthermore, for more troubleshooting steps in resolving your mileage tracking concern, refer to this article: Fix mileage tracking issues in the QuickBooks Online mobile app.

Additionally, this material discusses how to refund your employees' mileage and vehicle expenditures if they use their car for business may be of use in the future: Reimburse employees' mileage and vehicle expenses in QuickBooks Online.

Don’t hesitate to return to this thread if you have further questions about your mileage not tracking in QBO, Cameron. The Community will be here to assist you at any time. Have a good one!