Information discrepancies will lead to the cancellation of the batch and refund of your payment, utpal1. I'll share further insights to help you clarify why you're experiencing this matter.
When paying for your Beam super batch using EFT or BPAY, you have to ensure that the payment amount and reference numbers match your batch details. Any differences will cancel the batch and trigger an automatic refund.
To ensure your payment is connected to the correct batch, you have to enter the reference number exactly as provided. Please take note that you have to avoid adding extra text like Ref, Reference Number, or Ref #. Adding such terms will disrupt the matching process and result in the revocation of the batch.
If that happens, you'll receive an email notification stating that the batch will be cancelled after 10 business days from your original submission. The refund process, on the other hand, will take 12 business days to process.
Since your payment has already been cancelled, you have to create and submit a new batch payment with the correct format of your reference number.
Additionally, you can read this page to have detailed information, along with the steps on how to manage Super payment batches in QBO: Create, view, and run reports on Super Payments using Beam in QuickBooks Online.
Once done, you can now start setting up Super Payment with Beam in QBO to streamline the process of paying superannuation to your employees.
Your satisfaction is our priority, utpal1. Please know that you can always revisit this thread if you've further questions about your super payments in QBO. We're always here to help.
