You've come to the right place to fix your QuickBooks Online (QBO) performance, @thecidery. This way, you can get back to running your business seamlessly.
Despite being a web-based service, QBO depends on your laptop's processing power, RAM capacity, and Internet connection speed to function as intended. A shortfall in any area can reduce performance. You may check out this article for more details on what specifications you need for the best experience when using QBO: System requirements for QuickBooks Online products.
For further information about this requirement and tips to improve your browsing experience with the program, see this article: Why is my QuickBooks Online slow?
Another possible reason why your QBO keeps crashing is because of the local internet cache and cookies stored in our browser. If you haven't tried it, I suggest accessing QBO through a private/incognito window. The private window will not save any history, making it an excellent place to identify browser problems. Here are the shortcut keys:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Once you can access your account flawlessly using a private window, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.
Additionally, I'm attaching this resource for more troubleshooting steps in case you encounter pages that aren't entirely loading: QuickBooks Online doesn't load correctly or has blank pages.
Feel free to get back to me here with any additional questions. I always have your back. Thanks for dropping by, have a good day!
