Quickbooks for iPad I cant search customers using their address. Also have no items in my Products&Services list. desktop and Android phone app ok. I have reinstalled app

Thank you for bringing this to our attention, service-crystalc.

We appreciate the time and effort you've put into addressing the unusual issues you're encountering with your iPad. Let me guide you through some troubleshooting steps to help you view your Products & Services list and search for customers using their addresses

First, let's update the app to the latest version to get the newest enhancements and apply critical fixes. Follow these simple steps below:

1. On your device, open the App Store.
2. Select the Today tab and, tap your profile.
3. In the Available updates section, look for the QuickBooks mobile app.
4. Click the Update button.
   
   

You can explore this reference to gain insights into the process, including instructions to turn on and off the automatic updates: Update apps manually on your Apple device.

Next, open your QuickBooks Online (QBO) company again using your iPad. Perform the task you've previously mentioned and head to the Products & Services and check your items.

If you get the same result, I suggest contacting our QuickBooks Online (QBO) Care Team. They'll conduct a thorough investigation into this matter. Once they identify the root cause, our experts will help you implement a permanent solution to avoid this unusual behavior from happening again.

To get the contact information: 

1. Sign in to your QuickBooks Online company and tap the Help (?) option.
2. In the QB Assistant tab, enter a brief description of the issue in the field box.
3. Choose Contact Us to view the support options:

• Start a chat with a support expert. Live chat M-F, 8:30 AM to 6:30 PM and S-S, 8:00 AM to 8:00 PM, AET.
• Call us. M-F, 8:30 AM to 6:30 PM, AET.
  
  

In the meantime, I still suggest logging in to your company via browser to check your products or services and look for your customers' information. In case you want to monitor the status of your invoices or make quick changes to the sales forms, you can easily carry out these tasks by following the instructions provided in these resources:

• Track the status of invoices in the QuickBooks Online mobile app
• Customise invoices on the QuickBooks Online mobile app
  
  

Keep me posted if you have other QuickBooks-related concerns or questions about using the mobile app version. I'll get back to help you the best that I can. Have a great day ahead, @service-crystalc.