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KatieFT
Level 1
posted
‎August 02, 2023 10:01 AM
last updated ‎August 01, 2023 5:01 PM

Receiving payments from International customers

Hi, We have a Canadian customer who is trying to pay an Invoice using a credit card. The payment option seems to be set up correctly on our end (Australian customers have not had an issue) but they are still getting an error. This is the first time an international customer has asked to pay by credit card so just wondering if there are any additional processes? Thanks.

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Best answer August 02, 2023
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IntuitAika
Intuit
Intuit
‎August 02, 2023 12:53 PM

Receiving payments from International customers

Hi KatieFT,

 

Thanks for checking on your PayPal preferences. If the customer will be able to confirm the error they're getting when trying to pay an invoice, appreciate it if you can contact our Customer Support Team so they can further check your account in a secure environment. Also, your customer can pay their invoice via EFT. 

 

Here's how to add bank details to your invoices: 

 

  1. Go to Gear icon and select Custom form styles.
  2. Select Edit on the Standard template.
  3. Select Content and then click on the pencil icon located on the footer of the invoice.
  4. Enter Your payment details on the field provided.
  5. Select Done.

 

Let me know if you need any help. Have a nice day! 

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3 Comments 3
IntuitAika
Intuit
Intuit
‎August 02, 2023 10:34 AM

Receiving payments from International customers

Hi KatieFT,

 

Thanks for posting in the Community! 

 

May we know the exact error message the customer gets when they try to pay an invoice? It would be best to contact PayPal support team to confirm if multicurrency is enabled on your PayPal account for you receive foreign currency payments. If your PayPal is connected in QuickBooks Online Banking tab, it'll throw up an error as multicurrency bank feeds is not supported yet. 

 

Feel free to drop a comment below if you have any other questions, we're here to help. 

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KatieFT
Level 1
‎August 02, 2023 12:05 PM

Receiving payments from International customers

Thanks for the quick response... they haven't given any details about the error message (I have already asked them, but they haven't given details). Our PayPal preferences indicate that we can receive foreign currency payments (CAD is listed on the currencies we can hold in our PayPal account), PayPal is currently connected to our QB Online Banking but we haven't received any error messages. 
They have requested if they can send us their credit card number to take the payment, is there a way to manually enter the details for payment?

Reply
IntuitAika
Intuit
Intuit
‎August 02, 2023 12:53 PM

Receiving payments from International customers

Hi KatieFT,

 

Thanks for checking on your PayPal preferences. If the customer will be able to confirm the error they're getting when trying to pay an invoice, appreciate it if you can contact our Customer Support Team so they can further check your account in a secure environment. Also, your customer can pay their invoice via EFT. 

 

Here's how to add bank details to your invoices: 

 

  1. Go to Gear icon and select Custom form styles.
  2. Select Edit on the Standard template.
  3. Select Content and then click on the pencil icon located on the footer of the invoice.
  4. Enter Your payment details on the field provided.
  5. Select Done.

 

Let me know if you need any help. Have a nice day! 

Reply