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bacmac15
Level 2
posted
‎August 29, 2019 12:03 PM
last updated ‎September 03, 2019 8:21 AM

Stand alone app, now not opening a 'new window'. It does, but closes the current ones. Also, when computer asleep for lunch break, it loses connection and needs restart?

Can these be fixed ?

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1 Comment 1
Mark_R
QuickBooks Team
QuickBooks Team
‎August 29, 2019 01:37 PM

Stand alone app, now not opening a 'new window'. It does, but closes the current ones. Also, when computer asleep for lunch break, it loses connection and needs restart?

Hi there, @bacmac15.

 

We currently have an on-going issue with opening a new tab in QuickBooks app for both Mac and Window. Rest assured that our product engineers are all hands in working for a fix. 

 

In the meantime, I'd suggest accessing your company via a supported browser to continue your work with QuickBooks. Here are the supported browsers:

 

  • Google Chrome.
  • Mozilla Firefox.
  • Internet Explorer.
  • Safari.

Also, to ensure you're in the loop about the resolution status, I recommend reaching out to our Technical Support Team. They have to collect personal data to add your company to the list of affected users and provide this number for easy tracking: INV-31308.

 

To reach them, click Help (question mark icon) at the top right, then hit Contact us. 

 

Thank you for your patience as we work for a fix. Please know that you can always get back to this post if you have any other questions. We're right here to help.

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