Thank you for sharing the alert message you received, Jeffrey3.
Let's perform browser troubleshooting steps to determine if this is a browser-related issue.
Start by logging out of QuickBooks and logging back in to ensure the system updates. Next, refresh the page and add a new product.
If the same error occurs, log in to your account using a private or incognito window. This can help avoid problems caused by cached data, as an incognito window creates a clean browsing session without stored cookies or history.
Refer to the following keyboard shortcuts specific to your browser:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
Then, can use other supported browsers to ensure a smoother QuickBooks experience.
You can drop a comment below if you have additional questions about this.
