When is the mileage tracking going to be fixed. You keep saying it's fixed but it isn't. No tracking occurring today whatsoever! 5/12/2024

This isn't the kind of situation we want you to experience. Rest assured, we’ll take note of this feedback and raise this concern with our management team. Your voice is important to us to ensure we give the quality service you deserve, Rjoker.

We've checked our records and this is an ongoing investigation where mileage not tracking on the Android mobile app. Our engineers are working together for the permanent fix.

In the meantime, we can manually input miles on the app. Let me guide you on how:

1. Sign in to QuickBooks Online in a web browser.
2. Go to Expenses, then Mileage.
3. Select Add trip.
4. Add the trip date, starting and ending locations, distance, and purpose.
5. Choose the vehicle you used.
6. Press Save.

To learn more about vehicles and mileage tracking, you can check out this article: Set up vehicles and mileage tracking in QuickBooks Online to use with the mobile app.

If you encounter issues tracking your work trips on your Apple or Android device, refer to this article to troubleshoot the issue: Fix mileage tracking issues in the QuickBooks mobile app.

Once done, we recommend contacting our Customer Support Team to add you to the list of affected users (if you haven't reached out to them). Please provide the INV-113030 number to the support agent for them to include you and you'll receive an email notification once there's an update on this case. Here's how: 

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter "unable to process scheduled payment" in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.

Moreover, I've added this article to help you refund your employees' mileage and vehicle expenditures if they use their car for business: Reimburse employees' mileage and vehicle expenses in QuickBooks Online.

We are committed to helping you resolve this issue and ensuring your Mileage is accurately logged in the QBO mobile app. Should you encounter any further problems or have additional questions, please don’t hesitate to get in touch. We are always here to assist you and ensure your success, Rjoker.