United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
Timmybee
Level 1
posted
2 weeks ago
last updated ‎July 02, 2025 9:16 PM

Why can the app not put the customers name under the invoice to section when the customer is created on the app,?

 
Reply
1 Comment 1
GianSeth_A
QuickBooks Team
QuickBooks Team
2 weeks ago

Why can the app not put the customers name under the invoice to section when the customer is created on the app,?

Can you confirm if you are using the app on Android or iOS? Timmy. This information will help us tailor the solution to your specific system.

 

If the customer’s name isn’t visible or selectable, try refreshing the app, closing and reopening it, or logging out and back in.

 

Then, make sure your app is updated to the latest version to ensure all functionalities work properly. After that, check for updates in the Google Play Store (Android) or App Store (iOS).

 

If refreshing the app and updating the software don’t fix the issue, consider logging in via a web browser.

 

Let us know if you have questions.

Reply