Hi there Pearcetania,
Thank you for taking the time to inform us about the issues you've been experiencing with apps crashing while working in QuickBooks Online (QBO). I'd be happy to assist you in resolving this problem so you can get back to your bookkeeping as soon as possible.
First, may I know if you are using an Android or an iPhone device? If you are using an Android device, I recommend that you begin by refreshing your QuickBooks data. This will help us ensure that the program starts from a clean slate and runs smoothly.
Here's how:
- Open the QuickBooks app.
- Click the question mark icon in the upper-right corner.
- Press Refresh Data.
- Select Refresh to confirm.
- Close and re-open the app.
- Click the menu ☰ icon.
- Go to the Shortcuts tab.
- Check if you can see the Quotes option.
If the problem persists, you can proceed with making sure the app is up-to-date. You can either go to the App Store or Google Play Store, depending on the device that you have.
Otherwise, if you are using an iPhone device let's also perform some troubleshooting steps to fix the performance issue.
Here's how:
- Go to your device's Settings and select Setting General iPhone Storage.
- Choose an app that's taking up a lot of space.
- To free up the storage without deleting the documents and data for the app, select the Offload App.
If the issue persists, I suggest uninstalling and reinstalling the program.
For more information about common errors on the mobile app in QuickBooks Online please refer to this article: Fix common errors in the QuickBooks Online mobile app for Android.
Moreover, you may consider exploring this article to learn how to secure your data in QuickBooks Online: Privacy and security in QuickBooks.
Should you have any additional questions regarding the QuickBooks app, please feel free to hit the reply button. Have a great day!
