Workzone app not working

Hello Simbi,

Appreciate you doing some troubleshooting steps with the Workzone app to isolate the behavior encountered. Let's also check the employee's access making sure the employee has been granted access. Here's how:

1. Click on the Employees tab.
2. Click on Payroll Settings.
3. Click on Employee Portal Settings, and select the Access tab.
4. Check the employee affected and see if it showed Access Granted.

Also, I'd recommend checking each employee's details through the employee list and removing and adding the employee's email. You can check this link here to learn more about the employee portal and work zone access.

Post again in the Community if you have more questions.

Hi

Thank you, issue is not isolated to one employee from what I can see its all Android users that definitely have access.

All Apple users are fine 

Hi Simbi,

Thanks for checking back with us. For us to better assist you, I'd recommend contacting our Customer Care Team through Chat or Phone. That way, one of our support agents can check the issue and gather your information in a secure form.

To reach out to support click on the Help icon in QuickBooks Online and click on Contact Us or through this link https://quickbooks.intuit.com/learn-support/en-au/contact

Don't hesitate to reply if you have more concerns about QuickBooks Online.