I pay 3 employees via ABA file for the first time. But when I uploaded to Suncorp, only 2 employees appeared. Did I miss something on the setup?
Thank you so much for your question. In order for your employee to be included in the ABA file they need to have an active bank account set up in the Bank Accounts section of their Employee Card.
If this is set up correctly and they have earnings recorded in the pay run, they should automatically be added. E.g. PAYG or Leave Adjustments won't impact the ABA file.
If this is all correct please contact the Support Team for further assistance.