Beam Super Payments Status "Sent to Fund" Employee States No Contributions

[SeanJohnson]

Hi,

I'm a bit lost on this one - I made super payments with Beam to my employees.  The status is showing sent to fund.  One of my staff has told me that he has not received anything.  The payment was made at the beginning of June, and it is now July.  Any ideas?

[IntuitSheila]

Hello SeahJohnson, 

Thanks for posting in the Community! Sent to funds status occurs when all outbound transactions have been successfully sent to the employee's destination funds. Let's go back to the super batch submitted to see any details about the submission. Here's how:

1. Click on the Employees tab.
2. Click on Reports, then select Super Payments.
3. Select the ID number of the super batch to view additional information for a super payment.

Check if it shows a detail of what is rejected and then update the information and submit a new batch. If no information is showing,  and if you found out that an employee's super fund hasn't received the fund, we'd recommend consulting the super fund to verify.

You can also check this link to learn more about How to automate Super Payments using Beam in QuickBooks Online.

Feel free to reply to this thread if you have more questions. The Community is here to help you!