Hi fairfield-impex,
Let's check the employee's pay run defaults to verify what is the primary pay category used and or if the employee is using a pay rate template.
Here's how:
- Click on the Payroll tab.
- Click on the employee name affected.
- Click on Pay Run Defaults.
- Locate the Pay rate template and the primary pay category.
- Verify if that is the category showing on the pay run with 0 value.
Next, let's go to the Pay rates section of the same employee, and then locate the pay rate shown on the pay run and untick Show in pay run. Then, click on Save.
Let's now create a dummy pay run and see if the pay category still shows up. If the issue persists, kindly contact our Customer Care Team. That way, they can help you check your payroll settings in a secure form.
Post again in the Community if you have further concerns. I am around to help you.
