Greetings! It's hard to see customers canceling subscriptions, but we understand you have your reasons, so we want to ensure you're guided through the process to achieve this goal.
If you'll no longer be using your QuickBooks Online (QBO) account, it's best to cancel the subscription to avoid getting billed for the monthly subscription. Know that your QuickBooks company will remain accessible for one year after cancellation, but you can't delete, add, or modify your data. Just make sure to export all reports and lists needed to back up your data and for record keeping before cancelation.
You can go through the Gear icon and then Account and Settings to unsubscribe your account. To guide you further, here's how you can do it:
- Sign in to your QBO account as an admin user.
- Go to the Gear icon and choose Account and Settings.
- Select Billing and subscription.
- Go to the QuickBooks section and click Cancel.
- You will see a multiple-choice survey on reasons for canceling your subscription. Once you have filled it out, select Continue to cancel.
- You will see a page that details product benefits and the last day you can use your subscription. Select Continue to cancel.
- Click Got it.
If the Billing and Subscription option is not available, it indicates that you purchased QuickBooks through a mobile app store. Check out the following article for instructions on canceling it through the Apple App Store or Google Play Store: Cancel your QuickBooks Online subscription.
Once done, you'll receive an email notification containing your cancellation details. Also, your data will be available in read-only access for one year from the date of cancellation. See this article for more information: What happens to my QuickBooks Online data after I cancel?
In addition, if you change your mind and want to use our program again, here's how you can resubscribe: How to resubscribe to or reactivate QuickBooks Online.
We're always here to assist you if you need further help canceling your QBO account or any other QuickBooks-related concerns. Please feel free to click the Reply button below. Have a nice day!
