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pauline luxford
Level 1
posted
‎April 18, 2020 11:32 AM
last updated ‎April 17, 2020 6:32 PM

cant finalise my payrun,

You are about to finalise this pay run
Important

Please note that pay runs are not paid automatically. It is your responsibility to pay the employees, either through manual payment or by downloading a payment file and uploading it to your internet banking provider.

Finalising a pay run locks the pay run to prevent it from being edited in the future.

Date Paid:
 
Create pay event:
Create pay event manually at a later date
Create pay event immediately
Publish Pay Slips:
 
Do not make pay slips available until the “Publish pay slips” button is clicked
 
I have done this many times and dont have a problem now it keeps displaying a date and says its too earlier a date see below, so I changed the date to tomorrow but it doesnt save it and so problem keeps displaying coming up
Make pay slips available to employees now
Publish pay slips at 
 on 
 
 The date and/or time entered is in the past. Please change it to a future date and time.
Notifications:
Send notifications to employees
Do not send notifications
Reply
1 Comment 1
GlinetteC
Moderator
Moderator
‎April 18, 2020 04:39 PM

cant finalise my payrun,

I appreciate for alerting me about this, pauline luxford.

 

I want this finalise pay run taken care of but I am able to take a look into your account from here since this is a public forum. I would suggest reaching out to our Payroll Support Team. One of our agents needs to do a screen-share with you to troubleshoot this issue. 

 

Here's how to contact them:

 

  1. Click on the Help (?) icon.
  2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
  3. You'll be asked about your concern, and you'll need to enter and send it.
  4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
  5. Then, click Contact Us.
  6. Choose either Callback or Chat.

 

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

 

You may want to check this link about setting up automated pay runs in QBO.

 

Please let me know if you need anything else.

Reply