Hi jaffakatie,
Thanks for your post in the Community!
Let's us check the employee's pay rates and pay run defaults to make sure the set up is correct. Here's how to:
- Click on the Payroll tab.
- Click on the Employee name under your employee list.
- Click on Pay Rates.
- Locate the primary pay category used, and check if the rate and hours set.
- If all is correct, let's also check the Pay Run Defaults and make sure the employee is set to Do not use timesheets under the Timesheets tab.
- Click on Save.
Then, let's go back and create a pay run to verify the information showing. If the issue persist, I would recommend also contacting our Customer Care Team. That way, one of our support agents can check your settings correctly.
Post again in the Community if you have further concerns. I'll be around to help you.
