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ljbbooks
Level 1

Has anyone had issues with the payroll journal not exporting into quickbooks. I have just taken over a set of books and the previous 3 payrolls haven't exported over.

 
1 Comment 1
Rebecca_A Product Champion
QuickBooks Team

Has anyone had issues with the payroll journal not exporting into quickbooks. I have just taken over a set of books and the previous 3 payrolls haven't exported over.

Hi ljbbooks, 

 

This is something we are aware of and have a few troubleshooting steps you are welcome to try: 

 

1. Navigate to your Employee section and select Payroll Settings 

2. Choose the Chart of Accounts and open Default Accounts 

3. Ensure an account is set for each category. If no, please update this to reflect your chosen payroll accounts. 

 

If the Default Accounts are set up correctly and you are seeing no other errors in this section please contact us so we can investigate further. 

 

You can get in contact with one of our support representatives. Ff you would like a call-back from a representative or talk to us via Messaging, follow the steps below:

 

  1. Click on the Help (?) icon.
  2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
  3. You'll be asked about your concern, and you'll need to enter and send it.
  4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
  5. Then, click Contact Us.
  6. Choose either Callback or Chat.

 

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

 

-Rebecca