May I ask which report you are running?
Are you also able to provide us a screenshot of the report you are running with the data included so that we may take a closer look?
Just need some more visual information here to give you the best possible answer.
Look forward to hearing from you.
Hi, this is not from reports, it's just the pie chart on front page, dashboard, it looks like the expenses are showing the wages twice, once as complete with PAYG, and pension, then again as just net pay. I think we are reporting staff pay to wrong account. currents reported to "Salary and wages-staff" , either way it makes dashboard show incorrect expenses.
we have two people receiving wages, both directors, i dont think this is relevant though.
T3 Engineering Pty Ltd
Thanks for clarifying you're looking at the Dashboard, in this instance, I would recommend calling in to our team so they can get a look at the same behavior you are seeing. They can securely review your dashboard via screen share as opposed to sharing any screenshots showing the current discrepancies on the expenses here in our public community. With a view on your account and the expenses you are reporting as incorrect, they should have some more solutions in hopes to get this issue resolved more quickly.
Give us a call at 1800 046 038 to reach our team and we can continue troubleshooting your issue.
Please also reply here if you have any additional questions.
I am also frustrated with the dashboard pie chart for expenses. It includes my expenses and then has 'everything else' which includes some income and the same expenses found in the other categories such as 'with GST'. It therefore shows expenses twice which gives the impression that everything is at a loss. My expenses are always shown as more than my incoming which is frustrating because it is not so. Can this be fixed up at your end to help users just see the ins and outs and have a real picture of how things are.
Hi there, Damian. I'm happy to share some insights about the expense pie chart.
The expense pie chart that shows up on the dashboard picks up transactions involving expense accounts regardless of the forms that have been used to enter them. Make sure to select the time period you'd want to track.
You can also run the Profit and Loss report to verify the amount.
Additionally, you'll want to create a new chart to track what matters most to your business.
Please come back and post a reply should you need more help with building charts to see your business performance, Damian. I'd be more than happy to help.