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Harriet67
Level 1
posted
‎July 11, 2021 05:28 PM
last updated ‎July 11, 2021 12:28 AM

Hours Paid listed on Payslip

When my employees get their payslip, at the top left hand side is the Business Name and ABN and the dates that the payslip starts/ends/is paid. Then their Job Title, Base Pay Rate and then an entry called:

Hours Paid*

That entry is what I have a question about. How is it calculated? Because I thought it would be a summation of the hours worked for that particular payslip, but it is not. It is always much higher than I expected.

Can you please advise as this is causing my employees some confusion and I am unable to understand or to fix it?

Thanks,

Harriet

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3 Comments 3
Nona_O
QuickBooks Team
QuickBooks Team
‎July 12, 2021 11:07 AM

Hours Paid listed on Payslip

Hi Harriet67,

 


Thank you for visiting the Quickbooks Community.


The employee's pay is basically a copy of the standard work hours set up in their Pay Run Defaults screen. This article explains how pro-rata hours are calculated in a pay run, dependent on whether an employee has basic or advanced standard work hours set up by default in their settings. Pay runs: Paying employee pro-rata hours based on their start/termination date – Payroll Support (AU...yourpayroll.com.au).

 

For further assistance, we'd highly suggest you contacting our QuickBooks Online Support via Chat or Phone Support Hotline on this link: https://quickbooks.intuit.com/au/.

 

I hope this helps .  Thanks for stopping by.

 

Nona

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Harriet67
Level 1
‎July 18, 2021 03:20 PM

Hours Paid listed on Payslip

Actually I find this completely bizarre and very difficult to understand.

It appears that you are telling me that regardless of the number of hours worked in any given week, the payslip displays an incorrect number, which is calculated in an obscure way on some sort of pro-rata basis.

I would like the payslip for my employees to reflect the hours worked.  In a given week, they can work a certain number of part-time regular hours and a number of casual hours. Is there a way that I can adjust the pay slip template so it either reflects the correct number of hours paid in that pay run, or I can leave it off altogether.

thanks

Harriet

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Nona_O
QuickBooks Team
QuickBooks Team
‎July 19, 2021 02:01 PM

Hours Paid listed on Payslip

Hello Harriet67,

 

We'd highly suggest you contacting our QuickBooks Online Support via Chat or Phone Support Hotline on this link: https://help.quickbooks.intuit.com/en_AU/contact.  We have dedicated teams who can check on your payslips and do screenshare to see what went wrong. 

 

Thanks for dropping by the Community. 

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