Re: How do I Add branch to ABN. I am unable to connect to the ATO direct
If you’re referring to adding another business to your ABN, you’ll need to contact ATO and apply to have extra business names added.
On the other hand, let’s try connecting to ATO again through a private browser. There are times that the overloaded files saved on your browser can cause unusual behaviors in the program.
Here’s how to launch a private window:
a. For Chrome, press Ctrl + Shift + N.
b. For Internet Explorer or Firefox, press Ctrl + Shift + P.
c. For Safari, hold down Command + Shift + N.
If it works fine, clear your browser’s cache and cookies or switch to a different one. Though, if the same issue continues, I’d recommend contacting the support team. They have more tools to help you investigate the root cause of this issue and help you fix it. Below are the steps to get in touch with them:
Click Help at the top.
Select Contact us.
Provide the brief explanation about your concern.
Click Let’s talk.
Select Get a callback.
Let me know if there’s anything else about QuickBooks that we can help you with.