How do I re-activate a terminated employee

Thanks for posting in the Community!

Let me guide you on how to reactivate terminated employee in your QuickBooks Online Payroll account. Here's how:

1. Click on the Payroll tab.
2. Click Active Employees button and select All Employees.
3. Locate the terminated employee and select it.
4. Click on the Re-Activate Employee.
5. Click on Activate button.

That's it! You've now reactivated the employee and it should now show in your active employee list.

If you need more help in accomplishing your other QBO tasks, please let me know by adding a comment below. Have a good day!
 

Those steps are not available for me to be able to carry out the process of re-activating a member of staff.

Help I terminated someone and I don`t have a pay slip to pay them their last wage.

Emma 

I know that this was a challenging procedure for you, Emma. Let me assist you in processing a paycheck for a terminated member.

Before proceeding, can you share what Payroll subscription you're using? This will help us narrow down the issue you're experiencing.

Since you need to mark the member as active to process the pay run, I recommend accessing your account via incognito. This mode doesn't retain cache to verify if it's a webpage issue. From there, follow the steps below:

1. Select Employees from the left-hand menu. 
2. Pick the employee you wish to reactivate temporarily.
3. Scroll to the bottom and click Re-Activate Employee 
4. Tap Activate.

If it works, clear the browser's cache to start with a clean slate. You can also use other supported browsers as an alternative to your regular one.

However, I suggest contacting our support team if you're still unable to reactivate and pay your member. They can pull up your account securely and investigate this matter further.

Here's an article about managing termination pay and more: Terminate an Employee from within QuickBooks Online.

Furthermore, utilize this reference to update the termination reason: Provide a termination reason for employees to prepare for STP Phase 2.

I'll be around if you have other questions about paying terminated employees. Don't hesitate to leave a reply in the comment section. I'm always here to help.