I appreciate you updating the details of your employee super account, Sarandeep. To address this, let’s tackle this error together by performing some basic troubleshooting steps.
Before we proceed, could you please share with me the specific error message you encountered after trying to process the past super payment?
In the meantime, I recommend some basic troubleshooting steps. Start by clearing your browser's cache, which can help eliminate outdated or corrupt data that may lead to loading errors or operational problems. Alternatively, try accessing the site with a different supported browser to see if the issue might be related to browser-specific extensions or compatibility concerns.
After following all the recommendations and the issue remains, it's best to contact our Phone or Chat Support team for further assistance. They can offer a more detailed examination and help achieve a resolution quickly.
Here's how to connect with them:
- Log in to your QBO account and click the Help button.
- You can utilize the QB Assistant by entering your question or topic or using the Search tab to input a keyword for your concern.
- After entering your question or issue, click Contact Us.
- Choose Chat or Callback to connect with them.
In addition, you can use an automated payment in QuickBooks Online by following this article as your guidelines: Setting up Super Payments in QuickBooks Online.
Meanwhile, you can run a report on your super payments by date range or batch through Beam in QuickBooks Online. For guidance, refer to the article: Create, View, and Run Reports on Super Payments Using Beam in QuickBooks Online.
If you need additional help regarding super payment in QuickBooks Online, Feel free to reach out to us. We're always here to help!
