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hardwickconstruc
Level 1
posted
‎January 28, 2020 05:01 PM
last updated ‎January 27, 2020 10:01 PM

I have a message from QB asking for me to allow 3rd party cookies before my payroll component can function. Ive done that but the same message keeps coming up. Solutions?

 
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1 Comment 1
IntuitLily
Moderator
Moderator
‎January 28, 2020 07:21 PM

I have a message from QB asking for me to allow 3rd party cookies before my payroll component can function. Ive done that but the same message keeps coming up. Solutions?

Welcome to the Community, @hardwickconstruc.

 

I appreciate you performing the steps to allow 3rd party cookies. Since the message keeps coming up, I'd suggest accessing QBO using a private browser. This mode doesn't use the existing cache data and helps us confirm browser-related issues.

 

Depending n your browser, here's how:

 

  • Google Chrome: Ctrl + Shift + N.
  • Mozilla Firefox: Ctrl + Shift + P.
  • Internet Explorer: Ctrl + Shift + P.
  • Safari: Command + Shift + N.

If it works, go back to your original browser and clear the browser's cache or you can also use a supported, up-to-date browser to be thorough.

 

However, if the same thing happens, let's clear Intuit-specific cookies refresh website preferences that might be causing problems when using QBO. Just follow the steps in Step 2: clear Intuit-specific cookies from your browser section in this article: Clear cache and cookies to fix issues when using QuickBooks Online.

 

Let me know how this goes. I'm always up and ready to help if you need anything else. Have a wonderful day!

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