The Cancelled status indicates the contribution process has been cancelled due to non-payment or a dishonored transaction, rikaz. I'll provide further details on this matter to help you fix it.
When processing a super payment batch via EFT or BPay, amounts and reference numbers entered should match the batch details precisely. Only the digits of the reference number should be entered into the payment's reference number field. Any discrepancies will result in the cancellation and return of the batch, as they cannot be linked together.
The batch cancellation will be visible 10 business days after the submission date, and you'll be notified via email. It will be refunded within up to 12 business days. Once in Cancelled status, you'll need to submit a new batch and make a new payment for the same reporting range.
Moreover, stay informed with financial year super lodgement deadlines with this article: 2023-24 Financial Year Super lodgement deadline information in QuickBooks Online.
The information above allows you to identify the reason behind the cancellation and take appropriate actions to rectify the situation. We're just a message away if you need further guidance regarding Super Payments with Beam in QuickBooks Online Payroll. Stay safe, stay productive!
