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My new laptop can't access the 'employee' menu, but my desktop can?

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QuickBooks Team

Re: My new laptop can't access the 'employee' menu, but my desktop can?

Hi there, @service14.


Let's perform some troubleshooting steps on your laptop so you can access the Employee menu in QuickBooks.


There are times that the browser is full of frequently accessed page resources, thus causing some errors and/or unusual responses. Let's try logging into your QuickBooks account using a private browser.


To use a private browser, here's how:


  • On your keyboard, press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox or Internet Explorer).
  • Control + Option + P (Safari). 

Once logged in, go back and try to access the Employee menu again to double-check.


If it works, we'll need to clear your browser's cache to optimize the browser's performance and your QBO experience.


If you get the same result while using a private browser, I recommend switching to a different browser.


In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-help.    


Please feel free to post any questions you have below. The Community is always here to help out.