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paintingbyliz71
Level 1

My STP payruns keep coming up with an error message that it cant connect with the ATO. i have called the ato 3 times and they assure me everything is correct on their end

has anyone else had an issue like this? QBO have said its an ato error... and im just going back and forth

1 Comment 1
JanbonN
QuickBooks Team

My STP payruns keep coming up with an error message that it cant connect with the ATO. i have called the ato 3 times and they assure me everything is correct on their end

We haven't received similar cases about the inability to connect your STP pay runs with ATO, paintingbyliz71. We understand that you've already reached out to our live support team, but it's best to contact them again. 

 

Our representatives possess the tools to check your account for updates, especially since ATO has confirmed that everything is functioning on their end. Please note that we're unable to access your account here in the Community.

 

Here's how to connect with them:

 

  1. Sign in to your QuickBooks Self-Employed account.
  2. Go to Help and choose the Search tab.
  3. In the search field, type contact support.
  4. Click the Contact Us button.
  5. Choose a way to connect with us.
  6. Follow the on-screen steps.

 

Please refer to this article to check their support hours: Get help with QuickBooks products and services.

 

You can customise your reports to make the necessary adjustments that suit your needs.

 

If you have other questions about payroll, please post or reply in the Community. We're here to help you.