Paid my employees super into beam clearing house on 23/10/20 still showing as waiting payment ?

Hi usermscotter_7, 

Just to double check what payment method did you choose for Super Batch Payment? Have the funds left your bank account? Here to help we will just need more information to assist. Alternatively, you can always reach out to our friendly support staff by clicking here. 

Thanks,

-Steven

Yea, I choose Super Payment Batch and funds have left my account Cheers Mick

Thanks for getting back to me. I wanted to check what payment option you chose as each has requirements in order to be a successful payment.  

• Direct Debit;
• Direct Credit (EFT);
• BPAY.  

With the Direct Debit option: 

• Funds debited from the nominated account(s) will be sent to the nominated superannuation fund(s) within 5 business days, which includes the time it will take for the funds to clear, and it's status to reflect this. 
• Also check to see that a dishonoured Direct Debit has not returned to the account during this time. 

When using a BPAY or EFT option for your batch payments a common issue that can allow the funds to leave the bank but not register it as sent from BEAM is the reference number and payment amount not matching exactly to link back with the clearing house.

• Please ensure you enter the correct payment reference number / customer reference number (only use the 18 character number and do not add any letters e.g. 'Ref') within the correct banking payment reference field in your internet banking website so that the payment can be automatically matched to your super batch. 
• If either the reference number or payment amount you use in your banking details does not match EXACTLY your payment cannot be automatically matched to your super batch. The batch will be cancelled (due to non-payment or incorrect payment amount) and your payment will be refunded (this can take up to 12 business days).

If you discover that the payment details in your bank transaction do not match the batch payment details as mentioned above you will have to wait for the refund before resubmitting the batch. 

Thanks,

-Steven