Hi ma-painters,
There are a number of reasons PAYG may not be calculating correctly on your BAS. The wages and PAYG figures in the Prepare BAS screen pull directly from all journals in QuickBooks Online that are marked with W1 and W2 codes, so I would firstly suggest running a Transaction by Tax Code report to review these journals and make sure these are all correct:
- Go to the Reports tab.
- Use the search function at the top of this page to locate and run a Transaction Detail by Tax Code report.
- Adjust the date range as necessary, and click Run Report.
Review any journals marked with W1 and W2 here. If you see duplicates you can try removing these. If some journals are missing, check in your payroll for these payruns and if necessary, export the journals again. Once the report looks correct to you, check your Prepare BAS screen to see if the figures are now correct.
I would also encourage you to reach out to our Support Team directly on 1800 046 038 to explore other potential reasons you are seeing this. They can also be contacted by:
- In your QuickBooks Online, click the Help menu in the upper-right corner.
- Select Contact us and enter the details of your concern.
- Click Let's talk and choose Chat or Get a callback.
- Enter the required information.
-Kass
