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Level 1

stp payroll

I have lodged some payruns with the ATO but it has only recorded one person, not 2 and not sure how to fix this.

1 Comment 1
Level 8

stp payroll

Hi JOjos,


Thanks for posting in the Community!


The most common reason why some employees are not showing on the Pay Event is when the employee was set up as a Closely-held employee.


Here's how to check:

  1. Click on the Employees tab.
  2. Click on the employee not showing on the pay event.
  3. Click on Pay Run Defaults.
  4. Scroll down and locate Closely held employee selection, untick the box.
  5. Click on Save.

Then, go back to the recent pay event you wanted to lodge and click on Actions, and then click Refresh Data. That should show the employees on the pay event.


Furthermore, if the employee is still not showing up on the pay event, check if the employee was not marked as Is Final on a previous pay event and that there is no Finalisation event pending or lodged under Reports and locate Single Touch Payroll


You might want to check these handy articles below:

Let me know if you need any help. Have a nice day!