cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Find everything you need to know about EOFY! Visit quickbooks.com.au/EOFYPreparation.
Highlighted
Level 2

Super payment process time

I submitted a super batch payment a few a couple of days ago, but the employee's super fund states they have not received the payment. How do I know if the fund has arrived in the nominated super fund account?

Solved
Best answer March 09, 2020

Best Answers
Highlighted
Level 2

Super payment process time

When you are making a super payment through Beam, it can take some time between when you initiate the super payment batch and when the super funds will receive it then have the payment status updated in QuickBooks Online Payroll.

There are three main things to check when it comes to checking the progress of a super payment:

1. Was the payment received successfully?


- When submitting a super batch, there are two ways to submit your payment - direct debit and manual payment.
- When using Direct Debit, the payment will be automatically taken from the linked direct debit account and linked to the super payment.
- When using a manual payment method, you will need to make the payment manually from your bank account, using the correct reference ID in the payment description. If there are any discrepancies between the expected payment and the payment that is submitted from your bank account, this can cause issues with linking the payment to the super batch, and you risk the payment failing or the super batch being cancelled. Payment on a super batch will need to be linked within a 10 day period from the creation of the super batch - it will display this information when you create the super batch.

2. Has the payment been processed through Beam?

When you are making a super payment through Beam, it can take some time between when you initiate the super payment batch and when the super funds will receive it. There are three main things to check when it comes to checking the progress of a super payment:

- Have you submitted the batch?
- Was the payment received successfully?
- Has the payment been processed through Beam?

Once the payment has been linked correctly, the status of the super batch will display "Sent to Fund". This means that the batch has been processed and linked correctly, and the payment has been sent to the super funds listed in the super batch. This can take 1-2 business days in order to complete the process, but once this step is finalised you should be able to check the super fund and verify that the funds have been deposited successfully.

3. Have you submitted the batch?

When submitting a super batch through Beam, you need to make sure that you complete all of the verification steps before the batch is submitted. This includes verifying any error messages or warnings when creating the batch - if there are any errors in the setup of any super funds under the employees, this could prevent the batch being created with all of the necessary information included.


View solution in original post

1 Comment 1
Highlighted
Level 2

Super payment process time

When you are making a super payment through Beam, it can take some time between when you initiate the super payment batch and when the super funds will receive it then have the payment status updated in QuickBooks Online Payroll.

There are three main things to check when it comes to checking the progress of a super payment:

1. Was the payment received successfully?


- When submitting a super batch, there are two ways to submit your payment - direct debit and manual payment.
- When using Direct Debit, the payment will be automatically taken from the linked direct debit account and linked to the super payment.
- When using a manual payment method, you will need to make the payment manually from your bank account, using the correct reference ID in the payment description. If there are any discrepancies between the expected payment and the payment that is submitted from your bank account, this can cause issues with linking the payment to the super batch, and you risk the payment failing or the super batch being cancelled. Payment on a super batch will need to be linked within a 10 day period from the creation of the super batch - it will display this information when you create the super batch.

2. Has the payment been processed through Beam?

When you are making a super payment through Beam, it can take some time between when you initiate the super payment batch and when the super funds will receive it. There are three main things to check when it comes to checking the progress of a super payment:

- Have you submitted the batch?
- Was the payment received successfully?
- Has the payment been processed through Beam?

Once the payment has been linked correctly, the status of the super batch will display "Sent to Fund". This means that the batch has been processed and linked correctly, and the payment has been sent to the super funds listed in the super batch. This can take 1-2 business days in order to complete the process, but once this step is finalised you should be able to check the super fund and verify that the funds have been deposited successfully.

3. Have you submitted the batch?

When submitting a super batch through Beam, you need to make sure that you complete all of the verification steps before the batch is submitted. This includes verifying any error messages or warnings when creating the batch - if there are any errors in the setup of any super funds under the employees, this could prevent the batch being created with all of the necessary information included.


View solution in original post