The payroll cannot use.

Welcome to the Community, tyreezhou2018au!

Are you getting an error when trying to access the Employees tab in QuickBooks Online account? If so, let's perform some basic trouble shooting steps to isolate the situation. Let's start by signing using a new incognito window. The incognito window does not save browsing history making it a good place to check for web data issues.

Here's how:

Google Chrome: press Ctrl + Shift + N

Mozilla Firefox: press Ctrl + Shift + P

Safari: press Command + Shift + N

Then, let's access your QuickBooks Online account and then go to Employees tab. If it went through fine, you may want to clear your browser's cache.

If the issue remains, please check and enable 3rd party cookies on your browser. Here's how:

Google Chrome:

1. Select the 3 vertical dots in the top right hand corner.
2. Click on Settings, and then click Advance.
3. Under Privacy and Security select Content Settings.
4. Click on Cookies and Turn off Block third-party cookies.

Safari:

1. Click on the Gear Icon in the top right hand corner.
2. Click on Preferences, and click Privacy.
3. Click on Block Cookies, and set to Never.

Mozilla Firefox:

1. Click on Settings, and click on Options.
2. Click on Privacy, under History select Use custom settings for history.
3. Tick box for Accept cookies from sites.
4. Set Always for Accept third party cookies.

Once done, close all the browser and re-launch it and access your QuickBooks Online account once more.

Feel free to reply to this thread if you need more help with QuickBooks. We'll be here to help you.