What do I do if my payrun fails to lodge with ATO?

Hi noooooo,

The ATO has advised their standard payroll event lodgement processes in 72 hours. If the pay event status is still at 'Submitting to ATO' several days later, please reach out to our Support Team directly so they can investigate and escalate as necessary. You can contact them at 1800 046 038, or by:

1. In your QuickBooks Online, click the Help menu in the upper-right corner.
2. Select Contact us and enter the details of your concern.
3. Click Let's talk and choose Chat or Get a callback.
4. Enter the required information.

-Kass

Did this end up working or did someone have to intervene? I have the same issue... thanks 

Hi Hurl, 

What status are you seeing on your Pay Event? If it's still processing it can take up to 72 hours to submit successfully.

If you are seeing a failed status please let me know if there is a reason or error message attached? 

Thanks, 

Rebecca 

Hello Rebecca,

I have been having the same issue. I lodged to ATO on June 30th 2020 and this took days to upload to ATO. Today I had signed in to check the status of the payrun and it says lodge to ATO failed along with this message.

Hi Sammy8,

This status indicates that we have not received a Successful response from the ATO and the Pay Event has timed out after multiple attempts to lodge. If you have since successfully lodged another Pay Event, you can disregard this as the new Pay Event will bring across the year-to-date figures including the failed event. If you have not, you can lodge an Update Event to be sure the ATO holds the up-to-date information:

1. Select Employees from the left-hand menu.
2. Select the Reports tab.
3. Select Single Touch Payroll (found under the ATO Reporting column).
4. Select the Create Update Event button.
5. Select the appropriate Financial Year and Pay Schedule, then select Create.

A list of all employees related to that pay schedule (in other words, who were included in the failed pay event) will appear on the screen along with the year-to-date payroll details. You can then follow the prompts to Lodge with the ATO. 

-Kass