I undertand with the challenges you're facing regarding the system's inability to extract data. Rest assured, I'm here to support you and help find a solution, sebotanical.
We can start refreshing the page. Doing this resolves temporary issues. Click the Reload icon on your browser or press F5 to reload the QuickBooks page and see if the backlog starts processing.
I recommend accessing your QBO account using an incognito window. Private browsing can help test websites and troubleshoot issues related to cookies, cache, or browser extensions. By starting with a clean slate and avoiding cached data, you can identify whether the issue is specific to your browser settings.
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works fine, we can clear the cache of your regular browser. This helps remove any browser-related issues and refresh your browser's settings.
In addition to private browsing, there are other compatible browsers you can use when accessing QuickBooks Online. Here are some options you can try:
- Google Chrome: Version 78 or newer
- Mozilla Firefox: Version 76 or newer.
- Microsoft Edge: version 75 or newer
- Safari: version 12 or newer (Mac only)
To find additional tips on how to snap pictures of receipts and upload them to QBO, you can click on this link: Upload your receipts and bills to QuickBooks Online.
If you still have questions or concerns about snap receipts, don't hesitate tap me on my shoulder. I'll be more than happy to help.
