Hi janechenlin8-gma,
To isolate the situation encountered let's try accessing your account using a different web browser like Google Chrome, Safari, and Mozilla Firefox.
If the issue persists, I'd recommend contacting directly our Customer Support Team. That way, they can further check your payroll account in a secure form.
Feel free to post again in the Community if you have more questions.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here