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Level 1

Why are my payroll amounts suddenly zero in the payg witholding details report when there is data from previous periods?

All coding is correct. I have data for July but not for August and September.
3 Comments
Highlighted
Moderator

Why are my payroll amounts suddenly zero in the payg witholding details report when there is data from previous periods?

Hello there, egbertbos,

 

There's an investigation about a different report with PAYG withholding amount showing as negative. I recommend reaching out to our QuickBooks support. This is to check if the report you ran can be included on their investigation.

 

Here's how:

  1. Click the Help icon.
  2. Click Contact us.
  3. Enter PAYG witholding details report showing as zero, then click Let's talk.
  4. Select from Start a chat or Get a callback.

Thank you for your understanding. Please let me know if you have other concerns.

Highlighted
Level 1

Why are my payroll amounts suddenly zero in the payg witholding details report when there is data from previous periods?

I'm having the same problem except mine in showing a negative amount and deducting it from the total BAS. I have spoken to QB  about this but was unable to have it resolved. Would love to know if there is any update as I will have to do my BAS manually until then.

Highlighted
QuickBooks Team

Why are my payroll amounts suddenly zero in the payg witholding details report when there is data from previous periods?

Hi jfederico,

 

Sorry to hear that you're experiencing this issue. I would recommend contacting our support again, and ask to be added to the investigation. This will allow our team to track the impact of this issue and communicate any updates and fixes to you.

 

Bonny