I'll help you get access to the Employees tab, helenlendrum1.
When buttons and tabs are not working, this unusual behavior might be caused by a browser-related issue. Your browser stores cache every time you visit a website. This way, it will be easy to open the page the next time. These caches will do nothing but accumulate and will cause some display problems.
Let's do the basic troubleshooting steps to fix it. To start, open your company in an incognito or private browser. This mode prevents your browsing history from being saved. You can use the keyboard shortcuts below:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Next, sign in to your QuickBooks Online account and try to open the Employees tab. If it works, go back to your regular browser and clear its cache. Clearing cache helps refresh the browser settings and fix common errors. Finally, restart your browser.
Using a different supported browser is an alternate solution too.
Please let me know if you're able to access the Employees page. I'll be right here to help you out again. Stay safe!
