Hi there,
Setting up STPP Is a two-way process, first is setting it up in the payroll file and second is nominating Employment Hero in the ATO or in your ATO access manager. Let me help you check your STP settings to make sure you've fully enabled and set up to successfully lodge your pay events to the ATO. Here's how to:
- Log in to QBO and click on Payroll tab.
- Click on Payroll Settings.
- Click on ATO settings.
- Select the Electronic Lodgement & STP tab.
If it is showing enabled with your unique software ID. Kindly log in to your ATO access manager account if you have access and verify if you have nominated Employment Hero as your software provider with ABN 70 154 693 955.
Once you've verified the above, you can go back to your pay runs and attempt to lodge them to the ATO.
Check this link to learn more about the complete set up of Single Touch Payroll.
Post again in the Community if you have further questions about pay event.
