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MG95
Level 1
posted
‎December 02, 2021 03:24 PM
last updated ‎December 01, 2021 8:24 PM

Quickbooks Time and Google Chrome

We are having issues logging into Quickbooks Time (https://tsheets.intuit.com/) using Google Chrome.  Users get a message saying they cannot be found.  Have to use Microsoft Edge to log in.  Is anyone else having this issue and is Quickbooks planning to fix the issue?

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IntuitAika
Intuit
Intuit
‎December 02, 2021 03:43 PM

Quickbooks Time and Google Chrome

Hi MG95, 

 

Thank you for reaching out to us. 

 

Since it worked out fine when you login using Microsoft Edge, I’d recommend to try to login on an incognito window on Google Chrome (press Ctrl+Shift+N). If it works on an incognito window, you can go back to your default browser and initiate clearing cache on your browser and then, checking the latest version and update. And then, make a hard refresh by restarting the browser.

 

To update Google Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More.
  3. Click Update Google Chrome.
  4. If you can’t find this button, you’re on the latest version.
  5. Click Relaunch.

Check for an update and the current browser version

  1. On your computer, open Chrome.
  2. At the top right, click More.
  3. Click Help and then select About Google Chrome.
    The current version number is the series of numbers beneath the  Google Chrome heading. Chrome will check for updates when you’re on this page.
  4. To apply any available updates, click Relaunch. 

Let me know how it went! You can drop a comment below if you need more help.

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