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aerial
Level 1
posted
‎April 20, 2020 04:03 PM
last updated ‎April 19, 2020 11:03 PM

P&L COGS reort

Hi-We have a problem with the CoGS report in the P&L.  It is showing some items that are on customer invoices, they are there as a positive.

I have checked that the items are entered correctly--with the sales account and the purchase accounts correct.

It appears to me that they are set up exactly the same as items that are not showing up on the report...Help!!

 
 

 

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1 Comment 1
Kass_B - Product Champion
Content Creator
‎April 20, 2020 04:45 PM

P&L COGS reort

Hi aerial,

 

There are a few possible reasons as to why you are seeing discrepancies. Let's firstly verify if it's a browser issue. I would recommend using Chrome as your browser for the best experience with QuickBooks Online. Then try clearing your browser's cache:

 

  1. Hold down Ctrl+Shift+Delete and a pop-up will appear on your screen.
  2. Select the option 'clear cached images' and make sure the other two options are unticked.
  3. Select the time range All Time, then Clear Browsing Data.
  4. Once this is complete, the pop-up will disappear. Please restart your browser and log in once more.

 

If this does not resolve the activity on your report, I would encourage you to contact our Support Team directly on 1800 046 038 so they can get eyes on the issue and investigate thoroughly. You can also contact them by:

 

  1.  In your QuickBooks Online, click the Help menu in the upper-right corner.
  2. Select Contact us and enter the details of your concern.
  3. Click Let's talk and choose Chat or Get a callback.
  4. Enter the required information.

 

-Kass

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