Bank feed issues with categorization

Hi, SJSG. Thank you for reaching out to the community! It is important to enhance your workflow efficiency when managing invoice payments to ensure a smooth business process with your customers.

When adding and categorizing payments received against multiple invoices, there isn't an option to choose "Not Applicable" for the GST field or disable it.

If you have not received the payments yet, there's no need to categorize the bank transactions if there are multiple invoices that will match. However, suppose you have already recorded a receipt payment. In that case, all you have to do is match invoice payments into your bank transactions, filter the date correctly, and select the specific transaction you want to match. Here's how: 
 

1. Go to Bank transactions.
2. Go to the For Review tab.
3. Choose the specific transaction, and select the Match option.
4. Filter out the correct dates and transactions.
5. Then, click Match.

Refer to this article if you want to delete sales tax rates: Delete sales tax rates in QuickBooks online.

Moreover, you can check this article on reconciling accounts to match your bank and credit card statements: Reconcile and account in QuickBooks Online.

Let me know in the comment if you have additional questions about managing your transactions in QuickBooks Online. I'll be sure to help you at any time possible. Have a great day!

Hi, 

ok, Noted so categorisation of payments received is not possible , need to use match feature .

My issues is as below I am unable to find a suitable solution 

1. Store sales we enter as monthly one lump sum amount say example 20,000 under invoice from customer (customer here is store )

2. Now I went to receive payment - added the amount 20k to the invoice and chose undeposited funds 

3. next step went to bank deposit , chose the undeposited 20k and made entry 1000$ for merchant fee so its now 19k which matches with 19k received in bank

4. now when I go to bank transaction screen I need to choose all the multiple payments received , when I chose any one of payment and selected match nothing is displayed under deposits to match

by right it should show the 19k despots to match ..

no idea why QB doesn't reflects this

but if I made small amounts for receive payments then it get displayed

that's the reason I wanted to choose categories but QB doesn't allow that too as its asking for GST for sales receipt

I had checked online and forum but no solution for this ...

also I tried clearing account option here again when I go bank feed unable to match ..

I had already checked all info including dates etc all are fine

Hope have some solution for this as entering one by one per day basis is not a feasible solution for us  

You're on track with the process of your transaction in QuickBooks Online (QBO), SJSG. Place it under Undeposited Funds and allocate it to fees at deposit. Match it with the bank feeds deposit you created, ensuring the date range is accurate.

For now, I suggest using a private window to help find the problem, since it won't save any extra files. Sometimes, browsing data can build up and stop you from a lump sum or any transaction. Here's how:

1. Try using a private or incognito browser.
2. Restart your browser, and clear your browser's cache.
3. Then add Intuit as a trusted site.

To open an incognito window, you can follow these keyboard shortcuts:

• Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser)
• Press keys: Ctrl + Shift + N (Google Chrome browser)
• Press keys: Command + Shift + N (Safari browser)

If the concern persists recommend reaching out to our Support Team for assistance, as they can look into the issue:  Contact support in product.

Live chat is available 24 hours GMT Monday - Friday.

In addition, you can check this article when you reconcile an account, compare transactions, and how to track your cash flow in QuickBooks with the same ones on your bank statements:

• Fix issues at the end of a reconciliation in QuickBooks Online.
• Use reports to track cash flow in QuickBooks Online.

Tap me with your concerns or any related QuickBooks Online queries. I'm here 24/7 to assist you. Have a great one!