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ENG168
Level 1
posted
‎August 23, 2022 04:20 AM
last updated ‎August 23, 2022 4:20 AM

Hi, ocbc bank singapore business banking still can't link up to quick book as of 23th Aug 2022. pls fix the issue

 ocbc bank singapore business banking still can't link up to quick book as of 23th Aug 2022. pls fix the issue, show 106 and 104 error code but i can login my account on the bank website. what is the issue?
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1 Comment 1
Kurt_M
QuickBooks Team
QuickBooks Team
‎August 23, 2022 05:40 AM

Hi, ocbc bank singapore business banking still can't link up to quick book as of 23th Aug 2022. pls fix the issue

Hi there, @ENG168. I'm here, and I'll ensure you can get through this and proceed to fix banking errors in your QuickBooks Online (QBO) account.

 

Know that error 106 means QuickBooks can't locate your account on your bank or financial Institution's website. You may have chosen the wrong bank to connect to QuickBooks or made edits on your bank account credentials, causing your bank feeds to stop the updates. Error 104, on the other hand, is also a result of error 106. It prevents QuickBooks from downloading or updating your latest bank transactions in your bank feed. You'll want to ensure you're using the correct link when connecting your bank to QBO. This way, you can update your bank feeds smoothly and without errors.

 

For now, you can download your bank transactions from your financial Institution's website, and then manually upload it to your QBO account. I'll input the steps below so you can proceed. To begin, here's how:

 

  1. Sign in to your bank or credit card's website.
  2. Follow your bank's instructions for how to download CSV files of your transactions to your computer. Every financial institution has different steps.
  3. Make sure the date range for the download is at least one day before your oldest transaction.
  4. Download your transactions. Save the file somewhere you can easily find it, like your computer's desktop.

 

For further guidelines, please see this article: Manually upload transactions into QuickBooks Online.

 

If the issue persist, I recommend reaching out to our Customer Care Team. This way, they'll be able to check and conduct an investigation on your account to find out the root cause of the problem. Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

In addition, here's an article to help you categorise your transactions in QBO: Categorise and match online bank transactions in QuickBooks Online.

 

You can also visit this page to learn more about how to reconcile an account in QBO: Reconcile an account in QuickBooks Online.

 

@ENG168, should you need further assistance with this? Or need help performing specific tasks in QuickBooks? Feel free to get back to me by clicking the REPLY  button below. It'll be my pleasure to assist you again. Take care, and have a nice day!

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