You need to compare the data between the Trade Receivables (GL) and AR Book, @connie30. This way, you'll be able to identify the transactions created that's missing or aren't necessary to your accounts. Let me provide further details about this.
When you adjust two accounts in QuickBooks Online (QBO), creating a journal entry is the option. However, before doing so, I'd recommend consulting your accountant. This is to ensure your accounts/books will be accurate after the adjustment process.
Please note that in QBO, the general recommendation is to maintain one Accounts Receivable (A/R) account. This is to organise your books accordingly. Once everything is all set, here are the steps in creating a journal entry:
- Go to the + New button.
- Select Journal entry.
- Enter the Journal date.
- On the first line, select the account affected in the Account column.
- In the Debit column, enter the amount.
- Enter the reason for this journal entry in the Memo field.
- In the second line, select Accounts Receivable from the Accounts drop-down list. Then, the amount should be automatically entered in the Credits column.
- Select the customer from the drop-down list in the Name field.
- Click Save and close or Save and new.
After that, you can pull up the General Ledger report to verify the implementation of the adjustment above. Just go to the For my accountant section in the Report menu's Standard tab. Once pulled up, you can customise it to get the most of your financial report. Then, you can have it memorised to save its current customisation settings. For the detailed steps, you can check out this article: Memorise reports in QuickBooks Online.
Additionally, QBO uses double-entry accounting. This means each transaction changes two or more accounts in the GL report. These changes involve a debit and a credit applied to one or more accounts. To learn more about this, kindly refer to this article for the detailed steps: How accounts are affected by debits and credits.
Please let me know if you have other concerns. I'm just around to help. Take care always.
