how to close gst return

Hi there, Jasmine.

In QuickBooks Online (QBO), closing a return means marking it as filed so the transactions are locked and the tax liability is move to your Tax Payable account.

If this is the case, make sure everything is correct before you file. Once done, follow the steps outlined below:

1. Navigate to the All apps menu and select Tax.
2. Click Prepare Return.
   
3. From the Filing period dropdown, choose the appropriate option.
4. Update the dates in the End date and Filing date fields.
5. If you need to add adjustments (such as credits, discounts, or corrections) locate the item in the list and click Adjust. Complete the adjustment details in the form, and select Save. The adjusted value gets updated in your return.
6. Take note of your gross sales, taxable sales, tax due, and adjustment amount (if you added one). This figures will be required when completing your tax return form.
7. After you have done with updating the details in the returns, select Mark as filed.
8. Select Continue.

Once done, file your return to the right Tax Agency. For more information on how you can file your return, check out this article for your reference: File your GST return and record GST payments in QuickBooks Online.

Secondly, the chat box in QuickBooks Online utilizes the "QuickBooks Assistant" to initially handle and triage help requests before directing you to a human support representative. To use this, here's how:
 

1. Click the (?) Help icon in the top-right corner of your dashboard.
2. Use the Assistant Tab: A sidebar will open. In the Assistant tab, type a short phrase like "GST help."
3. Request Live Chat:
   • The assistant will provide some automated articles. If these don't help, click Contact Us at the bottom.
   • Enter a brief description of your issue and click Continue.
   • Select the Chat (or Start messaging) option.
4. Wait for an Agent: A small chat window will appear at the bottom right of your screen, showing your estimated wait time.

For more information on the support hours, see this article for your guidance: Get help with QuickBooks product and services.

Feel fee to let us know if you have any questions about taxes or anything else in QuickBooks. We're here to help you always.