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Discover the updated GST rates in QuickBooks Online Singapore Find out more
mon neo
Level 1

why can't I enter a Dec 2023 bill for 'cost of sales' with GST 8% Tx in Jan 24? I stll have the 8% Tx in the 'GST Rates' page. Also removed the default 9% Tx for cost of sales

 
1 Comment 1
CharleneMaeF
QuickBooks Team

why can't I enter a Dec 2023 bill for 'cost of sales' with GST 8% Tx in Jan 24? I stll have the 8% Tx in the 'GST Rates' page. Also removed the default 9% Tx for cost of sales

I understand the importance of entering the 8% tax rate into your 2023 transactions, mon neo.

 

Currently, we have an ongoing investigation about being unable to add the GST 8% to your December 2023 bills. Please be assured that our engineers are working diligently to resolve this problem.

 

I recommend contacting our QuickBooks Support Team so that you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. I've included the steps to contact support below. 

 

  1. Go to the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter INV-97845 in the Type something field, then click the Send icon.
  4. Click on I still need a human.
  5. Select Get help from a human.
  6. You can either select Chat with us or Have us call you.
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I appreciate your patience as we work through this. If you have any other concerns or questions about managing your sales transactions, please don't hesitate to add a comment below. I'll be glad to help you out.