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Hi @nancy103,
QuickBooks Online (QBO) has a feature that automatically applies open customer credits to their invoices.
I suggest you first check for this setting since it's enabled by default.
Here's how:
To remove the payment on the invoice, follow these steps:
In case you need to enter a customer refund in your books, check out this article for the steps: Record a customer refund in QuickBooks Online.
Tap the Reply button and drop a comment below if you have other questions about invoices in QBO. I'll be sure to get back to you.
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