Hi,

I tried to link up with UOB infinity as well but quickbooks require a group id on top of my bank's id and password. I've tried using my company's UEN( registration) error message 101 stating couldnt connect to the bank. Please advise whats the problem and/or what exactly is group ID as i cant be sure.

Welcome to the QuickBooks Community, @kencoliving.

Let's get rid of the error message so you can connect your UOB infinity bank to QuickBooks Online (QBO).

Banking error 101 happens when you try adding an inactive bank account with no transactions for the last 12 months, and you're unable to accept the terms and agreements from your online banking website.

To get this fixed, you'll want to log in to your bank's website to check if you can get in without any errors. Once you're logged in, review your account and ensure it's active. Also, check for existing balances, or transactions in the past 12 months. And review the bank’s website and look for messages that need your confirmation. 

Once done, you can log in to your QBO account and connect your UOB infinity bank account.

On the other hand, I recommend reaching out to the UOB infinity bank support team to inquire about the Group ID. Please know that QuickBooks only depends on your bank's verification process when connecting bank accounts.

Once your bank account is connected, QuickBooks will automatically download the last 90 days of transactions. Then, categorize them to put in the correct accounts.

Should you need any additional assistance connecting your bank accounts, you can leave a comment below. I'll be sure to get back to you, @kencoliving.

Hi Mark, there’s several posts above that highlighted QB incompatible to Uob infinity as recent as a couple of months back. Uob BIBs is a phased out platform of Uob business banking which is still reflected as so when I clicked on Uob to link up QB. Can u confirm at your end that Uob infinity can be linked with QB? Thanks 

Hi there, kencoliving.

I'll share insight into your query about connecting UOB Infinity in QuickBooks Online (QBO).

Our Banking team is still actively working with your bank to resolve the connection issue you're experiencing. I know it's been a while, but I assure you, we are doing our best to get you back on track in no time.

At this time, we're unable to provide a timeframe on when this will be available. As soon as this becomes available in QuickBooks Online, I will certainly be back in the thread and give you an update. For now,  you'll have the option to manually download your transactions in QuickBooks Online. 

You can also contact UOB and check for an update about their online banking with QuickBooks. They can provide more details about the status of the connection.

Upon completion, you can now categorise and reconcile your account as soon as you're ready. If you see an error message, here's how to correct errors when uploading your transactions.

Keep me posted if there's anything else you need about connecting the UOB Infinity account to QuickBooks. I'm always right here to provide answers to your questions.

Hi I'm on 30 day free plan & thinking of subscribing to QBO
Need to know, as our company uses UOB infinity, has this been resolved? 

I can't seem to locate UOB Infinity in the banking connect section as of yet.
So it's a no go I take it?

Not resolved

Hello, nabiltiara. 

I understand the impact that the UOB infinity connection issue has caused. So, I'd like to give some details about it and share a solution to get your transactions into QuickBooks Online. 

I checked our system, and I see that the connection issue with UOB infinity is still working between our engineers and UOB financial institution. Currently, a fix is being worked on and will be released as soon as possible.  

 In the meantime, you can manually upload your transactions if you need to categorise your records as soon as possible. This article will guide you through the steps: Manually upload transactions into QuickBooks Online. 

Need to reconcile your account in the future? Check out this article for a guide: Reconcile an account in QuickBooks Online.

If there's anything I can help you with connecting banks, just let me know. I'll be here to assist.

Hi @nabiltiara 

We have been waiting for a resolution to this issue since my original post in JUL 2021. Please be advised, at this point in time, there is only a manual CSV upload option for UOB Infinity Business Banking. This issue has been outstanding for well over a year.

Regards,

Aroon

Thanks Aroon & all for yr replies

Will take this into consideration

Is anyone aware of when UOB Infinity will be available on QBO?

Hi there, ursal29. 

I'll share insight into your query about connecting UOB Infinity in QuickBooks Online (QBO). 

As I've mentioned and my colleague above, we haven't received any updates about connecting the UOB Infinity account to QuickBooks Online. We're unable to provide a timeframe for when this will be available. As soon as this becomes available in QuickBooks Online, I will certainly be back in the thread and give you an update.

As a workaround, you can download transactions from your bank using a CSV format. Then, manually import them to QuickBooks.

If you encounter any other errors during this process, I suggest you refer to this article: Fix bank upload errors in QuickBooks Online. It has a list of common errors you may encounter during a CSV file upload, along with the steps on how you can resolve them. 

Keep me posted if there's anything else you need about connecting the UOB Infinity account to QuickBooks. I'm always right here to provide answers to your questions.

THank you for your response Leizl.

Please explain what you mean by "We currently haven't received any updates about connecting the UOB Infinity account to QuickBooks Online"

Thus, allow me to ask more specific questions: 

1) Is integration between QBO and UOB Infinity planned?
2) If yes, what is causing the delay of more than 2 years since BIB Plus was phased out?
3) If no, why not?

UOB Infinity is already integrated with Zero and other systems so one has to wonder why QBO is not making a basic integration available to one of the regions' largest commercial bank. 

Please refrain from copying and pasting canned responses and please explain why us users have to wait for years for a basic feature. 

Thanks for getting back to us, ursal29. 

I understand that things have been challenging for you and that it's not the sort of experience we want you to have while connecting your UOB Infinity account to QuickBooks Online (QBO).

At this time, we're unable to provide a timeframe for when this will be available. I know it's been a while, but I assure you, we are doing our best to get you back on track in no time.

 In this case, I suggest using the Request support for your bank option as a sign of petition to add your bank as one of the supported financial institutions that can be connected with QuickBooks Online (QBO). Here's how:

1. From the Banking menu or Transactions menu.
2. Select Add account.
3. Search for the name of your financial institution.
4. If you’re still unable to find your bank, select Request support for your bank.
5. Enter your bank's web address (URL) in the field provided, then select Request.

Learn more about connecting your bank in QBO through this helpful link: Find your bank account when you connect to online banking.

When a request is submitted, our engineering will reach out to your bank and check if integration is possible. Adding it to the list of participating is a mutual decision between your bank and QuickBooks. 

Additionally, II'd recommend contacting your financial institution to have the best possible solution for your bank connectivity.

We appreciate your patience as we're working on this integration. Please let me know in the comments below if you have any other questions. Take care and stay safe!

Thank you for your response. I still dont have clarity on the status.

Please can you let us know clearly if the integration between QBO and UOB Infinity started or is it yet to start?

Hi there, ursal29. I'm here to provide clarifications about the status of the integration between QuickBooks Online (QBO)and UOB Infinity. 

 We do not have a real-time update about the integration between UOB Infinity and QuickBooks Online (QBO). Intuit and the bank are still working to address and resolve this issue as quickly as possible. Once it is been approved, you'll get an email about this request. 

We apologize for any inconvenience this is causing.

Hi all,

On 28 February 2023, I received a call from UOB BizSmart team. They were promoting "Go Digital" with QuickBooks Online. I promptly informed them of the outstanding issue of UOB Infinity and now UOB SME not working with QuickBooks bank transaction synchronisation. I also provided them with copies of all your support requests made over the greater part of 2 years.

Since the first call, I received a follow-up email and call regarding this new promotion. In the follow-up call, I asked if they had any comments regarding the email I sent them. They confirmed receipt of the email but did not have any update at that time.

It is hard to believe that UOB, one of Singapore's premier SME banks, would be promoting a defective integration between QuickBooks Online and their banking services.

I will continue to follow up with them and will inform this group if there are any further updates.

Regards,

Aroon

Hi, its april 2023 now. Going to May in a few days. I still cannot connect to the bank via QBO.