Hi, i have an online account that allows us to top up account credits. For example, i top up $1000 but only use $200 to pay, how should i record the $1000 out?

Hello there, userwongjk28.

We can use the Bank deposit feature to manually record the $1000. Let's just make sure to use the right bank account. Here's how:

1. Go to the +New button.
2. Select Bank Deposit under Others.
3. Click the Account drop-down arrow. Then, choose the account for this transaction.
4. Find and tick the amount of $1000.
5. Then, Save and Close.
   Sample:
   

For the $200, you can create a transaction to record it manually within your QBO account. On the other hand, if this works like a loan, you can use this article for the complete steps and information on how you can record it: Set up a loan in QuickBooks Online. 

Then, you can use these articles as an additional guide when reconciling accounts:

• Learn how to reconcile your accounts, so they match your bank and credit card statements.
• Learn the reconcile workflow in QuickBooks. 

Please let me know if you have other questions. I'll be here to help. Take care and stay safe always.

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@SarahannC wrote:

Hello there, userwongjk28.

 

We can use the Bank deposit feature to manually record the $1000. Let's just make sure to use the right bank account. Here's how:

 

1. Go to the +New button.
2. Select Bank Deposit under Others.
3. Click the Account drop-down arrow. Then, choose the account for this transaction.
4. Find and tick the amount of $1000.
5. Then, Save and Close.
   Sample:
   

 

For the $200, you can create a transaction to record it manually within your QBO account. On the other hand, if this works like a loan, you can use this article for the complete steps and information on how you can record it: Set up a loan in QuickBooks Online. 

 

Then, you can use these articles as an additional guide when reconciling accounts:

 

• Learn how to reconcile your accounts, so they match your bank and credit card statements.
• Learn the reconcile workflow in QuickBooks. 

 

Please let me know if you have other questions. I'll be here to help. Take care and stay safe always.

---

Ok, in this case i will just assume the online payment site's credits as another bank account?

Joining the thread to quickly answer your follow-up question, userwongjk28.

Yes, you can set up the site's credit as a bank so you can track them in QuickBooks Online. Although, we still recommend reaching out to your accountant for additional advice. 

Let me share additional guide articles for more reference in case you need them when tracking your banking tansactions:

• Manually Upload Transactions Into QuickBooks Online
• Fix Bank Upload Errors In QuickBooks Online
• Categorise And Match Online Bank Transactions In QuickBooks Online

Please don't hesitate to add another reply if you still have more questions. We're always here to help.