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Level 1

How to capture signatures using QuickBooks Online for mobile using custom invoice template. Customers are able to sign, we see it on app, but does not show up on invoice.

I've done the below - however that captured signature does not print on the custom invoice I created.

Capture signatures using QuickBooks Online for mobile
  1. Open a new or existing estimate or invoice.
  2. Add any transaction info, as usual.
  3. Select Get Signature.
  4. Let your customer sign with their finger. They can always clear it and sign again.
  5. Select Done (Android) or Save (iPhone/iPad)
5 Comments 5
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Level 2

How to capture signatures using QuickBooks Online for mobile using custom invoice template. Customers are able to sign, we see it on app, but does not show up on invoice.

Hi alltranhose,

I appreciate you exploring our Community articles with the steps to attach a signature.

Currently, we can’t include the signature when printing an invoice with a custom template. The reason for this is that we can't map the signature field when importing a template. But you can still print an invoice with the signature when you’re using a standard template.

For now, we want to hear your thoughts about this. Notify our product development team about printing customer’s signature on imported templates. Send your feedback through the Gear icon and choose Feedback. This way, they can collate all the feedback coming from our clients.

If you have other questions, feel free to leave a comment below.




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Level 1

How to capture signatures using QuickBooks Online for mobile using custom invoice template. Customers are able to sign, we see it on app, but does not show up on invoice.

HI, i've tried to use the default invoice form, the classic style and the signature captured still does not show up on printouts. I think this only happened recently, possibly the last two weeks, and for the past two years i've always had no issue with printing out signatures on invoices. 


What gives?

 

 

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Moderator

How to capture signatures using QuickBooks Online for mobile using custom invoice template. Customers are able to sign, we see it on app, but does not show up on invoice.

Hi there, jackiechan.

 

I appreciate you bringing this issue to our attention. 

 

Let's try some basic troubleshooting steps to isolate this. Please make sure you have the updated QuickBooks Online (QBO) Mobile App installed.

 

Aside from updating the app to the latest version, you can try clearing its cache to resolve unexpected responses or outcome.

 

Here are the steps:

  1. Log out of the QBO app.
  2. Go to your phone settings.
  3. Select Applications.
  4. Locate QBO and click on Clear Data and Cache.
  5. Restart the phone and log back in to the QBO app.

If the same thing happens, let's uninstall and reinstall the app. You can follow the detailed steps in this article: Download the QBO Mobile App.

 

Please let me know how it goes by leaving a comment below. I'm here to help. Have a good one.

Highlighted
Level 1

How to capture signatures using QuickBooks Online for mobile using custom invoice template. Customers are able to sign, we see it on app, but does not show up on invoice.

Hi Jane, thanks for the reply, but I have tried both clear cache/data and reinstalled the app to no avail. It does not even print signature on my mac laptop anymore (using the program or chrome browser). Is there a setting where you can select to print or hide signature when printing invoice in PDF format?

 

It is frustrating because almost all issues what I ran into were told to clear cache and reinstall, and they have never helped, just wasted more of my time and eventually I just gave up on certain functionalities (may be that's the goal behind having us go through reinstall with every problem?) 

 

 

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Anonymous
Not applicable

How to capture signatures using QuickBooks Online for mobile using custom invoice template. Customers are able to sign, we see it on app, but does not show up on invoice.

I appreciate you for keeping us updated about the results, Jackiechan. 

 

Currently there isn't a setting in the mobile app where you can select to print or hide signature. It's because editing sales forms is unavailable in the app version. 

 

I'm pretty sure that others would like to have this feature as well. I'll surely take note and send this feature request to our developers for future updates.


Since the issue continues, it would be best to report this to our email or chat support team. They can create an investigation that’ll let our engineers participate and help. 


Here are the steps to reach out to them:

  1. In QuickBooks, click Help at the top. 
  2. Select Contact us. 
  3. Enter your concern about the signature. 
  4. Select Let’s talk. 
  5. Select either Start a chat or Start an email.  

Please consider on posting here again if you need anything else.